Reservation - how do I contact the Excursion&Transfer
Please phone +39.081 193 18 997 or by Fax +39 06 90 28 9433
Airport ---- What happens if my flight is delayed?
For a private transfer, the Excursion&Transfer vehicle will
wait for up to an hour and a half at no charge. After this
time you may be liable for a waiting charge. On a shared
transfer where the flight is delayed more than one hour you
will be put on the next available transfer.
Airport ---- How do I find my driver?
Normally the Excursion&Transfer driver will be waiting in
front of your arrival gate with a sign with your name and
destination write on. However you must refer to your booking
confirmation where you will find specific instructions for
your particular airport.
Airport ---- What happens if I cannot find my driver at
Refer to your booking confirmation where you will find a
local contact number, or call Excursion&Transfer Operative
Office and you will be directed to your driver.
Airport ---- How long will I have to wait at the airport?
Private - your vehicle will normally be at the airport for
the scheduled arrival of your flight. Shuttle - Where
flights arrived on time, we aim to leave the airport within
30 minutes of meeting your driver.
General ---- I have lost my luggage, can you collect it
for me later?
All the airlines have handling agents. They will organize
for any luggage to be forwarded to your resort address.
General ---- I have left something in the vehicle. How do
I get it back?
Contact our Office reservation staff, giving details of the
transfer, and the missing items. We will then endeavour to
deliver them to you. In some circumstances a charge may be
Pricing ---- Do you offer discounted rates for children
We charge the same rate for all occupied seats. Please note
that babies may not travel for free on an adult's lap.
Reservations ---- What is a Last Minute Booking?
A last minute booking is where a seat is bought on an
existing transfer. Last Minute Bookings are not a
door-to-door service. You can select either the default
resort stop (usually the tourist office), or select an
existing stop on the particular transfer.
Reservations ---- Last Minute Bookings: Why am I limited
to certain drop off or pick up points on a last minute
Excursion&Transfer normally schedules all its transfers 3
days prior to departure. If a booking is made more than
three days prior to the transfer you may select any pick up
or drop off point in the resort. Once the vehicle is
scheduled, its route around the resort is decided. If you
wish to book a Last Minute Transfer you must fit in with our
schedule. Alternatively you may be able to book a private
transfer by calling Excursion&Transfer Office Reservations.
Reservation ---- Can I have a refund?
Under certain circumstances - See Excursion&Transfer terms
Reservation ---- Can I have a receipt?
Your email or fax confirmation is your receipt.
The Transfer ---- Can I have the driver's mobile number?
No. If you have any problems contact our Operative Office
The Transfer ---- How long is the journey to the resort?
Approximate transfer times are given with price enquiries.
On peak days and when the road conditions are poor, these
times can vary.
The Transfer ---- Can we stop off at the supermarket or
pickup property keys en-route?
By prior arrangement on a private transfer only, although
not at peak times - a supplement may be applicable.
The Transfer ---- Can you pick me up from an Airport
Hotel rather than the airport itself and take me to my
Yes, but only if you book a private transfer. Alternatively
most hotels will take you to the airport where you can meet
an existing shuttle service.
The Transfer ---- Is the transfer direct or do we stop en
Private transfers are normally direct, door-to-door. Shared
transfers may stop to either pickup or drop off other
clients en route.
The Transfer ---- Does the driver speak English?
All Excursion&Transfer drivers speak English. Occasionally
we are obliged to use a local taxi firm, in which case we
cannot guarantee the driver will speak English.
The Transfer ---- Do I have to share a vehicle with other
No, if you book a private transfer. Yes, if you book a
shared or shuttle transfer.
Vehicles ---- Do the buses have seat-belts?
Excursion&Transfer buses have 8 passenger seats, all with
seat-belts. If you book a group of between 16 and 55, we may
use a vehicle from another company. These larger buses do
not have seat-belts.
Vehicles ---- What type of vehicles do you have?
Excursion&Transfer run a fleet of new style Mercedes Benz
Cars, Limousine, MiniVan, Van, MiniBus. They are
air-conditioned for the summer, fully equipped for the
winter with an extended wheelbase for extra luggage space.
Elsewhere the vehicles are of a similar high standard.
Resort ---- I do not have a resort address, can you drop
me off at the tourist office?
If you do not specify a resort address, you will be dropped
of and picked up at the tourist office. If you wish to
change this you must inform Excursion&Transfer Operative